Show All Answers

1. How can I save money when I water outside?

You may install an auxiliary water meter on your home for your outside watering needs, saving you the sewer charges. Call the office at 614-322-6811 for more details.

2. My water usage is going up. How can I check for leaks?

First, do an overnight meter reading, read your meter at night when everyone goes to bed, do not use any water overnight. Read the meter first thing in the morning, both readings should be the same. Second, put food coloring in the tank of each toilet, if the color goes into the toilet bowl, all by itself without flushing, the flapper at the bottom of the tank is loose and needs to be replaced.

3. I am buying or renting a home in Reynoldsburg. What do I need to do?

Please call the Reynoldsburg Water Department at 614-322-6811 to let us know your new Reynoldsburg address. We will need to know your date of closing and your move in date. We also need what name that you want on the account and your telephone number. If your new home does not have an electronic reading device, we will need to set appointment with you so that we may come to your home and get a final reading. If your new home has an electronic reading device, then no appointment will be necessary for us to obtain the final reading and put the account in your name.

You are billed for water, sewer, refuse and storm water. Storm water is a charge that is required by the Ohio Environmental Protection Agency to help maintain the lakes, rivers and streams here in the State of Ohio. It also helps to maintain the different storm sewers you see located around town.

In addition, a $100 deposit is required for rental properties.

4. I'm moving. How do I finalize my billing?

Please call the Reynoldsburg Water Department at 614-322-6811 to schedule your final reading. The following information must be supplied:

• Service address
• Date of final reading
• Forwarding address

5. How can payments be made on an account?

We have two secure lock boxes at our office. One is through the first set of doors in the City Hall Building to your left. The second is a drive up lock box in the parking lot north of the flagpoles. Both boxes are emptied at 8 am. Monday through Friday and payments are applied that day. You may also stop in our office Monday through Friday from 8 am until 5 pm to make your payment in person. You can also use the U.S. Postal system and have them deliver your payment to us.

6. How do I check for leaks?

• Overnight check: Read your water meter just before you go to bed and first thing when you get up (before you go to the bathroom); check the meter to see if it has advanced. If it has advanced, you have a leak.
• Toilets: 90% of high water bills are leaking toilets. Toilets leak in two places. First, remove the lid from the back of the toilet. Check to see if the tube to the overflow is shutting off. It should not be running when the tank is full. Also check to make sure that the float is shutting off the water before it goes over the overflow tube. The second place a toilet leaks is the flapper valve at the bottom of the tank. Put food coloring in the tank and see if it shows up in the toilet bowl without the toilet being flushed. If it the color shows in the bowl, you have a leak

7. I hear water running when no one is using it and then it stops. What is it?

The flapper valve in your toilet tank is leaking. When the water level drops the float drops and the water comes back on and fills the tank then stops.

8. What are the pink or dark stains in the toilet or on fixtures?

Airborne organisms are usually the cause. You will see grey, black, or sometimes pink film on surfaces that are regularly moist, including toilet bowls, showerheads, sink drains, dishwashers and shower tiles. These organisms are controlled with normal drinking water disinfectants and, therefore, are not found in the water but can come from dust or dirt that is airborne. Regular cleaning and ventilation should reduce these nuisance organisms.

9. Do I have to be billed for the refuse if a house is vacant?

If you have an active water service, a City ordinance states that you will be billed for trash service. If you move and still own the house, you will still be charged for trash service as long as the water service is active.

If the house will be vacant for an extended period of time (30 days minimum), a written request to the Service Director must be submitted to suspend service temporarily.

10. There is a leak in my line. Who is responsible to fix it?

The customer service line runs from the curb stop, or service shutoff (usually located near the customer's property line) to the premises served. It is the customer's responsibility to maintain it as well as all the piping within the structure served. Between the curb box and the main is the City's responsibility.

11. What is an auxiliary meter?

A second water meter installed in the internal plumbing of your house that is billed for water only.

12. Can I get credit on my sewer bill when I fill my pool?

The answer is no and yes. It is no if you fill your pool through your regular house meter. Since 1986, the City has made available an auxiliary water meter (See "Regulations for Installation Water Only Auxiliary Meter") that is used outside for lawn watering, filling pools, washing cars, etc. The water billed through this meter does not include sewage.

13. Can I fill my pool through a fire hydrant?

No. You cannot fill your pool with a fire hydrant.